Caring Family Dentistry

Ashley M.

09/16/20

Scheduled my appointment several months ago. The person from caring family dentistry called me the day before my appointment (2:28pm) to confirm, I also received a couple of texts that afternoon. I was working and do not use my phone at work. Just before 5pm I received a text that my appointment was cancelled since I didn't confirm. I have recommended you guys to several coworkers and family members, I'll be sure to find a new dentist for my family. How inconsiderate.

Comment from the practice

09/18/20As stated previously, we are sorry you feel this way. If you would like to further discuss this matter please contact the office. Thank you

Ashley M.

via Google+09/16/20

Poor customer service and communication. Cancelled my appointment because I could not confirm the day before as I was at work. Take your business elsewhere.

Comment from the practice

09/18/20We are sorry you feel this way Ashley. We have certain procedures in place in order to meet the needs of all of our patients, current and estranged. We provide multiple methods to confirm appointments. If none of the attempts were responded to then we assume the patient isn't coming to their appointment. We do keep record of the attempts made to contact patients regarding their scheduled appointments. If you would like to discuss this further please contact the office directly. Thank you.

Donald W.

via Google+09/12/20

The Bible tells you to cast all our cares on the Lord because He cares for you. The Donald tells you to also cast all your cares on Dr. Chasen because she cares for you like no other dentist around town. Got it? Soli Deo gloria!

Comment from the practice

09/18/20Hi Donald, we appreciate the review, however Dr. Chasen does not work at Caring Family Dentistry. Have a great day!