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Dr Heer (before he retired) was amazing however his dental assistants and office staff NEED RETRAINING in basic customer service. His staff ONLY puts 1/2 of the notes into a patient's charts. They do NOT keep their word and with the front desk staff...it is ONLY their way or the highway. Dr Heer and his 1 assistant Nadia were amazing...EVERYONE else need to get a job at Taco Bell. :( Oh...and if THEY make a mistake in your mouth.....YOU will be REQUIRED to pay for them to fix it OUT OF POCKET. T...read more
I liked the Dr. But I was curious when he might retire. Thanks for letting us know. Please tell Dr. Heer thanks for all your care. He rocks!!Comment from the practiceDear Ms. Conrad, I am so sorry you feel our service to your and your family was inadequate. As the new office manager, I can only go by the notes that were already in the computer system by the staff that was here when your services were completed. Also, I explained to you that our new doctor did not purchase Dr. Heer's patient base, but only the building and equipment. Because of this, our new doctor is not responsible to fix Dr. Heer's possibly failing work. I did urge you to follow the proper channels in having your issues with Dr. Heer's services and staff resolved and I hope that you will be able to find resolution. Sky Mountain Dental
They are awesome!!!
I love this dental facility. Very friendly and knowledgeable staff. The wait time is minimal and very professional. I highly recommend it. Now they're open 5 days a week and they open 1 Sunday a month to accommodate those that can't take the time from their weekly schedule.
I am a Dental chicken. A REALLY BIG Dental chicken. I had a tooth under a crown that had been just a little hurting for a few months but then really began to hurt. Went to Dr Heer and he diagnosed my problem right away. Root canal. He put me on antibiotics and pain medication for a few days then I went in and had the root canal. I was shocked! A near painless shot and no pain at all during or afterwards! So, so happy I went. Am I still a Dental chicken? Yes but I will not put it off for so long ...read more
Went to their office today for the first time for an emergency appointment. & I should mention I hate going to the dentist... The staff was super friendly, they made me feel comfortable, and the dr was super informative. They didn’t have to outsource me to a bigger office they took care of the problem right then! One day off work!
Probably the most efficient Dental office in Tehachapi. They were able to see me within 30 minutes of a walking in with an emergency request. Dr Haas accurately diagnosed the need for a root canal that went untreated for almost 2 months under Dr Walch's care of Village Square Dental. The doc and his staff got right to the problem without gouging my insurance policy with a bunch of unnecessary procedures. Don't waste time anywhere else.
They're a very small dental office, but they're good and wait time is minimal.
Dear Ms. Conrad, I am so sorry you feel our service to your and your family was inadequate. As the new office manager, I can only go by the notes that were already in the computer system by the staff that was here when your services were completed. Also, I explained to you that our new doctor did not purchase Dr. Heer's patient base, but only the building and equipment. Because of this, our new doctor is not responsible to fix Dr. Heer's possibly failing work. I did urge you to follow the proper channels in having your issues with Dr. Heer's services and staff resolved and I hope that you will be able to find resolution. Sky Mountain Dental