PAUL JOSEPH GUERRINO, DDS

Andy W.

via Google+01/03/15

This whole business is a scam!! They are dishonest, disrespectful and has no business ethics whatsoever!! I went there in January to have dentures made for me and it was not properly done. They had be travelling back and forth to have it adjusted, the adjustments didnt work. They decided to remake it and it still did not work out. The dentures were not propery made according to the impression that was taken. Mark you, I am a 76 year old woman that walks with a cane. It is somewhat difficult for ...read moreme to do all that travelling especially since I had to use public transportation. On one occasion when I went to have it adjusted, the technician was very rude to me as if he was disgusted with me. I could not careless if he was disgusted because i am paying for the services. I needed the dentures to fit properly so I could chew my food and not have it cut my tongue. I ended up asking them to reimburse my insurance company for the denture and I returned it to them. When I called to confirm that the insurance company was reimbursed, Dr. Guerrino spoke with me and said I will look about it and hung up the phone on me without making mention that he is ending the call. I called back the office and the office was conveniently closed to avoid my call ( no one answered the phone I guess they saw the information on the caller ID). This is very sloppy behavior.. How can a owner of a business hang up on patients that is needed for the survival of the business? He as well as all his staff are very disrespectful. They should not be in business. My daughter had a similar experience with them and we both decide not to continue to visit them for dental needs. Be aware. read less